Role & responsibilities
Provide first-level support for business applications and help users with reported issues.
Investigate application errors, access issues, workflow problems, and unexpected system behaviour.
Follow a clear and structured approach to troubleshooting and identify possible causes.
Use error messages, available system information, and basic logs to help understand issues.
Communicate with users in a explicit, patient, and helpful manner.
Work with technical and application teams when an issue needs further investigation.
Develop a basic understanding of APIs, integrations, data flows, and system-to-system communication.
Record support requests, troubleshooting steps, resolutions, and escalations accurately.
Look for recurring issues and share observations that may help improve the support process.
Manage day-to-day support requests while keeping users informed of progress.




Provide support for applications and processes used within the procurement workplace.

Essential Skills
A practical and methodical approach to troubleshooting.
Good analytical and problem-solving skills.
Basic understanding of application errors, APIs, and integrations.
Good communication and customer-handling skills.
Patience and the ability to ask appropriate questions when investigating an issue.
Good attention to detail.
Willingness to learn current systems and understand how they work.
Ability to recognize when an issue needs to be escalated.
Experience in application support, service desk, help desk, systems support, or a similar environment.
Experience with ticketing systems or incident management.

Preferred candidate profile

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