The candidate will be responsible for handling customers and resolving their questions/issues through different communication channels.

They will act as the main point of contact between customers and the company and also coordinate internally to make sure customer issues are resolved.

Key Responsibilities :
Customer Support
Handle customer queries through:
Phone calls
Emails
Live chat
Resolve complaints and provide good customer service.
Maintain a qualified and customer-friendly approach.
Order & Operations
Support order processing.
Coordinate with internal teams such as:
Sales
Service
Operations
Logistics
Technical teams
Customer Experience
Identify recurring customer problems.
Suggest improvements in processes/products/services.




Act as the "Voice of the Customer" by sharing customer feedback with internal teams.
Reports & Database
Prepare/update daily reports.
Maintain customer records and databases.
Update CRM/customer information accurately.

Ideal Candidate

The company is looking for someone with :
35 years of experience
Customer-facing/customer service experience
Experience in a consumer-facing company or startup preferred
Valuable English communication – both verbal and written
MS Office knowledge – Excel, Word, Outlook, etc.
CRM experience is an added advantage
Robust customer service/customer handling skills

📌 Customer Support Executive Bengaluru
🏢 Xpheno
📍 Bengaluru