Professional & Technical Skills:
Solid grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
Must To Have Skills: Proficiency in ServiceNow IT Service Management.
Solid analytical and problem-solving skills to diagnose and resolve issues effectively.
Experience with incident management and service request fulfillment processes.
Familiarity with ITIL framework and its application in service management.
Ability to work collaboratively in a team workplace and communicate effectively with diverse stakeholders.
Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
A 15 years full time education is required.