Role & Responsibilities:
Provide L2 Technical Support for end users across multiple technologies.
Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems.
Administer and troubleshoot Active Directory.
Document issues and resolutions while ensuring SLA adherence.
Preferred Candidate Profile:
35 years of experience in technical support or IT helpdesk roles.
Preferred Certifications: ITIL, Microsoft MCITP.
Excellent communication and problem-solving skills.
Willingness to work in a quick-paced setting.
📌 Technical Support Hyderabad
🏢 Cloudxtreme
📍 Hyderabad
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