Location: Noida, Sector 63
Work Mode: Work from Office (WFO)
Working Days: 6 Days a Week
Preferred: Immediate joiner
Languages required : Kannada & Malayalam, or Tamil &Telugu;
Company WyzMindz Solutions Pvt Ltd
Eligibility Criteria
Minimum 1 year of experience as a Customer Care Executive (CCE) in a Call Center/BPO.
Candidates must be proficient in speaking Kannada & Malayalam,
Tamil, or Telugu.
Positive communication and interpersonal skills.
Basic understanding of customer service processes and call handling.
Roles & Responsibilities
Conduct quality audits of customer interactions, including calls, chats, and emails, as per defined quality parameters.
Identify process gaps, compliance issues, and areas of improvement.
Provide timely and constructive feedback to agents to improve their performance and quality scores.
Prepare and maintain quality reports, audit records, and performance trackers.