Active Directory, Basics on (Cisco product, Firewall, Switch, Access points, Ports) how to maintain Users/Clients, and ServiceNow ticket handling.
Support the acquisition of recent computer or networking hardware
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
Install and configure Citrix applications.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
Recommend hardware or software changes needed to optimize Citrix deployments, configuration,



or maintenance.
Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
Provide level 2 field support to handle IT incidents/requests on ground and closely collaborate with business leads.
Manage and troubleshoot Network devices, WAN circuit, File Server and effectively perform Vendor management.
Ensure compliant Servers by patching and auditing.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Install anti-virus software and ensure virus definitions are up-to-date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved

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