Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
Mentor junior team members to support their skilled growth and integration within the team.
Skilled & Technical Skills:
Must To Have Skills: Proficiency in Amazon Connect.
Robust knowledge of software development lifecycle and agile methodologies.
Experience in designing and implementing scalable software architectures.
Ability to troubleshoot and optimize software components for performance and reliability.
Familiarity with cloud-based platforms and integration techniques related to Amazon Connect.