Job Description – Senior Executive – Retail Operations

Location: JMD, Gurgaon
Department: Retail Operations
Reporting To: VP – Retail Division

Role Overview

We are looking for a Senior Executive – Retail Operations who will be responsible for smooth day-to-day coordination and operational support for the Retail Sales Team. The role will primarily handle retail sales team expenses, DMS/order processing, sales coordination, and operational follow-ups with internal teams.

Key Responsibilities

Manage and verify expenses and reimbursements of the entire Retail Sales Team, including travel, local conveyance, food, and other approved business expenses.

Ensure timely submission, checking, approval coordination, and documentation of retail team expenses.

Manage DMS software and retail order processing from order receipt to dispatch/invoicing.

Coordinate with Sales, Accounts, Warehouse, Logistics, CRM, and other internal teams for smooth order execution.

Track pending orders, dispatches, billing, collections, and other retail operational requirements.

Maintain accurate retail sales MIS, expense reports, order status reports, and operational trackers.





Coordinate with the Retail Sales Team for daily operational requirements and resolve process-related issues.

Follow up with concerned teams for order discrepancies, stock availability, billing issues, credit/debit notes, and dispatch delays.

Candidate Profile

Graduate in any discipline; MBA/PGDM in Operations, Sales or related field will be an advantage.

4–7 years of experience in Retail Operations, Sales Operations, Order Management, or similar role.

Robust experience in sales team expense management and order processing.

Positive working knowledge of DMS/ERP systems, MS Excel and MIS reporting.

Robust coordination and follow-up skills with multiple internal departments.

Should be organised, detail-oriented, proactive, and capable of independently managing retail operations.

Experience in FMCG, Consumer Goods, Lifestyle, Retail or Distribution business will be preferred.

Key Skills

Retail Operations | Expense Management | DMS | Order Processing | Sales Coordination | MIS | Excel | ERP | Internal Coordination | Team Support

Age – 30+

📌 Senior Executive Retails Operations Gurugram (India)
🏢 Digigen Technology Delhi
📍 India