Job Summary:
We are looking for a Patient Counsellor who will handle patient enquiries and leads received through social media, Meta Ads, and other digital platforms. The candidate will connect with patients, understand their treatment requirements, provide relevant information, and guide them through the next steps of the treatment process.
Key Responsibilities:
Attend incoming calls and respond to patient enquiries generated through Meta Ads, social media, and digital campaigns.
Call and follow up with prospective patients and understand their treatment requirements.
Counsel patients and explain the treatment process, available options, and next steps.
Build trust and maintain positive communication with patients and their attendants.
Follow up regularly with interested patients and assist in converting leads into consultations/treatments.
Coordinate with hospitals, doctors,
and internal teams for patient appointments and treatment-related requirements.
Maintain accurate patient and lead information in the CRM.
Track follow-ups and ensure timely communication with every lead.
Handle patient queries professionally and provide a positive patient experience.
Maintain daily reports of calls, leads, follow-ups, and conversions.
Requirements:
Fluency in Kannada and Telugu is compulsory.
Positive communication and counselling skills.
Prior experience in patient counselling, healthcare, telecalling, customer support, sales, or lead conversion is preferred.
Ability to handle multiple patient enquiries and follow-ups.
Positive convincing and interpersonal skills.
Basic knowledge of CRM and MS Office/Google Sheets is an advantage.
Positive attitude and patient-centric approach.