We are seeking an experienced Vertex Tax Engine Consultant to provide Level 2 and Level 3 technical support for our indirect tax platform. The ideal candidate will have hands-on experience with Vertex O Series or Cloud, robust integration and debugging skills, and the ability to troubleshoot complex tax calculation issues across ERP and CRM systems including Salesforce.
Key Responsibilities
Provide L2/L3 support for Vertex tax engine issues, including transaction debugging, error resolution, and root cause analysis
Analyze and resolve support tickets with a structured troubleshooting approach covering payload validation, exemption verification, tax mapping, and integration failures
Test, debug, and perform resends of transactions within the Vertex platform using available tools and log files
Perform historical transaction retrieval and conduct taxability analysis by geography and product category
Identify and validate issues related to tax exemptions, product/service mappings, and customer configurations
Coordinate with ERP teams and upstream systems (SAP, Oracle, Salesforce, or similar) to resolve integration-related tax discrepancies.
📌 Technical Vertex Tax Consultant Hyderabad
🏢 CA One Tech
📍 Hyderabad
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