Work Mode : Hybrid ( Shift Timing: 5:30 am to 2;30PM OR 1PM to 10PM)
Cab Facility : Yes, Pickup and Drop, both
About the Role
We are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.
Key Responsibilities
Monitor and troubleshoot Boomi integration processes and job failures.
Analyze process logs, document logs, and error messages to identify root causes.
Resolve incidents involving failed messages, data synchronization, and integration exceptions.
Reprocess failed integrations while validating data integrity and processing sequences.
Handle ServiceNow/JIRA incidents, service requests, and operational support tickets.
Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.
Collaborate with application teams, third-party vendors,
OEM support, and L3 engineers for issue resolution.
Participate in production triage calls and support deployment activities.
Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.
GCCBoomi AMSProposal_Aug 2026.pdf
Required Skills
Boomi
Boomi AtomSphere Platform
Boomi Atom Cloud
Boomi Molecule
Process execution and troubleshooting
Integration Knowledge
API troubleshooting
REST/SOAP integrations
Data mapping
Message reprocessing
Error handling
Enterprise Applications (Preferred)
Experience with some of the following:
SAP ECC
SAP EWM
SAP Ariba
SuccessFactors
Oracle Service Cloud
Snowflake
Concur
GCCBoomi AMSProposal_Aug 2026.pdf
ITSM & Collaboration
ServiceNow
JIRA
Confluence
Microsoft Teams
Preferred Qualifications
Boomi Associate Certification
Understanding of AWS fundamentals
ITIL Foundation Certification
Experience supporting production settings
What Success Looks Like
Timely incident resolution within SLA.
Accurate RCA documentation.
Improved integration stability through recurring issue identification.
Effective collaboration across business and technology teams.
📌 Boomi Support Engineer Hyderabad
🏢 GSPANN
📍 Hyderabad
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