Job Description

Job description

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Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
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5–8+ years of experience in Customer Onboarding, Implementation, Qualified Services, Customer Success, or Technical Account Management.
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Experience managing enterprise customer implementations and onboarding programs.
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Solid understanding of SaaS platforms, cloud technologies, APIs, integrations, and data workflows.
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Proven project management and stakeholder management experience.
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Excellent communication, presentation, and problem-solving skills.
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Ability to manage multiple projects in a quick-paced environment.
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Experience working with Analytics, Data Platforms, CRM, Marketing Automation, or Enterprise SaaS solutions.
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Familiarity with SQL, APIs, ETL processes,



cloud platforms (AWS, Azure, or GCP), and data integration tools.
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Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms.
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PMP, Agile, Scrum, or Customer Success certifications are a plus.
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Keyskills required

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Customer Onboarding

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Technical Implementation

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SaaS & Cloud Platforms

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API Integrations

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Project Management

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Customer Success

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Stakeholder Management

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Solution Consulting

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Data Migration & Configuration

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Process Optimization

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Cross-functional Collaboration

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Training & Enablement

📌 Sr Customer Onboarding Manager Gurugram (India)
🏢 Scaletrix.AI
📍 India