Role & responsibilities
Handled inbound and outbound customer calls for SBI Card services.
Addressed customer queries related to credit card accounts, payments, and transactions.
Provided accurate information regarding card features, benefits, and ongoing offers.
Resolved customer concerns and ensured first-call resolution whenever possible.
Assisted customers with card blocking, replacement requests, and service-related inquiries.
Maintained qualified communication and delivered excellent customer service.
Verified customer details while adhering to data security and privacy guidelines.
Recorded call details and customer interactions accurately in the system.
Achieved daily call handling and quality targets as per process requirements.
Escalated unresolved issues to the concerned team for timely resolution.




Built positive customer relationships through effective communication and problem-solving skills.

Preferred candidate profile
Graduate Fresher from any recognized university.
Valuable verbal and written communication skills.
Comfortable handling customer calls in a skilled manner.
Basic knowledge of customer service and call handling processes.
Ability to listen actively and resolve customer queries effectively.
Willingness to work in a target-driven and fast-paced environment.
Basic computer knowledge and familiarity with MS Office.
Strong interpersonal and problem-solving skills.
Positive attitude with a customer-centric approach.
Flexible to work in rotational shifts as per business requirements.

📌 Walk In Domestic Voice Gurugram
🏢 Atain
📍 Gurugram