Reports to: Assistant/Deputy Manager / Senior Management
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Role Purpose
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Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.
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Key Responsibilities
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Handle customer enquiries, complaints and resolutions.
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Maintain customer-service records and escalate issues.
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Draft customer, vendor and supplier correspondence.
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Prepare internal updates and reports.
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Maintain operational trackers and deadlines.
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Coordinate with India-based and international stakeholders.
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Obtain quotations and compare proposals.
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Track samples, specifications, approvals, orders and deliveries.
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Follow up on delays and escalate quality,
pricing or delivery issues.
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Visit vendors and suppliers when required.
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Essential Skills
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Excellent spoken and written English.
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Strong qualified email-writing and customer-service skills.
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Excellent coordination and follow-up.
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Excel / Google Sheets knowledge.
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Attention to detail and telephone etiquette.
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Vendor communication and problem-solving skills.
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Ability to multitask, work under pressure and travel as required.