We are looking for a dynamic and customer-focused Customer Support Associate to join our team. The role involves managing customer queries, resolving escalations and complaints, and ensuring a seamless customer experience by providing timely and effective resolutions. The ideal candidate will be responsible for meeting service standards, achieving operational targets, and contributing to customer satisfaction and business growth.
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Key Responsibilities
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Handle customer interactions through inbound support channels and provide prompt, accurate, and effective resolutions.
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Manage and resolve customer queries, complaints, and escalations while maintaining high levels of customer satisfaction.
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Ensure closure of faults, service requests, and customer complaints within defined SLA timelines.
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Support inbound sales opportunities through effective upselling and cross-selling of products and services.
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Investigate and resolve customer disputes in a professional and empathetic manner.
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Coordinate with multiple internal and external stakeholders to ensure timely issue resolution.
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Maintain detailed records of customer interactions and follow-up actions.
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Meet individual and team performance metrics, quality standards, and deadlines.
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Continuously identify opportunities to improve customer experience and operational efficiency.
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Required Skills & Competencies
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Strong customer service and communication skills.
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Ability to handle customer disputes and difficult conversations professionally.
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Excellent stakeholder management and relationship-building skills.
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Strong problem-solving and decision-making abilities.
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Ability to manage multiple priorities and work effectively under pressure.
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Robust team collaboration skills with a customer-centric mindset.
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Adaptable, flexible, and capable of thriving in a fast-paced workplace.
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Positive organizational and time-management skills.
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Work Schedule & Location
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Shift: US Shift
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Work Mode: Work from Office
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Preferred Qualifications
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Prior experience in Customer Support, Customer Service, Contact Center, or related domains.
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Experience handling customer escalations, complaints, and service recovery initiatives.
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Exposure to sales support, upselling, or cross-selling activities will be an added advantage.
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📌 Inbound Sales Representative Bengaluru (India)
🏢 Artech
📍 India
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