Job Description

This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹13500 - ₹17500 and a dynamic setting with opportunities for growth.

Key Responsibilities:
Handle customer calls in a skilled and effective manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.6years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

📌 Customer Support Executive Sahibzada Ajit Singh Nagar (India)
🏢 Lucinehire Private
📍 India