Roles & Responsibilities:
Make outbound calls to prospective and existing customers.
Explain solar products, services, perks, and available solutions to customers.
Generate and qualify leads through telephonic conversations.
Understand customer requirements and provide relevant information.
Follow up with interested customers and maintain regular communication.
Schedule appointments and site visits for the Sales Team.
Maintain accurate records of calls, leads, follow-ups, and customer information.
Update lead status regularly in CRM/Excel or the company's designated system.
Handle customer queries professionally and provide appropriate responses.
Coordinate with the Sales and Technical teams regarding customer requirements.
Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
Maintain a positive and qualified relationship with customers.
Prepare regular reports regarding calls, leads, appointments, and conversions.

📌 Customer Support Executive Surat
🏢 ANK Solar Energy
📍 Surat