Welcome customers warmly and provide excellent customer service.
Understand customer requirements, preferences, and budget.
Assist customers in selecting suitable clothes, styles, sizes, colours, and products.
Explain product features, prices, offers, discounts, and ongoing promotions.
Build a positive relationship with new and existing customers.
Maintain customer details and purchase history in the CRM/customer database.
Follow up with customers through phone calls, WhatsApp, or other approved channels.
Inform regular customers about new arrivals, offers, seasonal collections, and special events.
Handle customer questions, complaints, exchanges, and service issues professionally.
Coordinate with the sales and store team to resolve customer concerns quickly.
Collect customer feedback and share significant feedback with the store manager.
Encourage repeat purchases and customer referrals.
Support customer loyalty/membership programs.
Maintain qualified communication and a positive attitude at all times.
Ensure customers receive a smooth experience from entry to purchase and after-sales service.
Achieve assigned customer-service, repeat-customer, and sales-support targets

📌 Customer Relationship Officer Chennai
🏢 Logskim Solutions Private
📍 Chennai