Position: Regional Director Delivery
Location: Mumbai, Bangalore , Gurgaon
Experience: 10 to 15 years
About GreyLabs AI
GreyLabs AI is building India's leading Agentic Voice AI platform for the BFSI ecosystem. We partner with banks, NBFCs, fintechs, and insurance companies to automate customer interactions through AI-powered voice agents while delivering measurable business outcomes.
As we continue to scale, we are looking for a Regional Director – Program Management / Delivery to lead our delivery organization, manage strategic enterprise accounts, and build high-performing program management teams.
Role Overview
This is a leadership role for someone who thrives in a fast-moving SaaS workplace and enjoys owning enterprise customer success from project kickoff to successful deployment and scale.
You will be responsible for leading multiple AI implementation programs, managing a team of Program Managers, driving executive stakeholder relationships, ensuring timely delivery, and acting as the bridge between customers and internal product and engineering teams.




This role requires equal strengths in client management, people leadership, execution excellence, and problem-solving.
Key Responsibilities
Program Delivery Leadership
- Own the successful delivery of multiple enterprise AI implementation programs across the region.
- Drive end-to-end project execution from discovery, solution design, implementation, UAT, go-live, adoption, and hypercare.
- Ensure projects are delivered on time, within scope, and with exceptional customer experience.

Customer & Executive Stakeholder Management
- Build trusted relationships with CXOs and senior business stakeholders across BFSI clients.
- Lead executive reviews, steering committee meetings, and strategic governance discussions.
- Manage escalations proactively and ensure customer satisfaction throughout the engagement lifecycle.

Team Leadership
- Lead, mentor, and scale a team of Program Managers.
- Define delivery standards,

📌 Regional Director (Mumbai)
🏢 GreyLabs AI
📍 Mumbai