Role- NOC Engineer Experience- 8-12YRS Location - Chennai/Hyderabad Mode of Work - Hybrid Shifts - Rotational JOB SUMMARY • Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration. • Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining explicit communication cadence. • Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms. • Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations. • Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows. • Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities. • Review shift handovers for completeness, operational risk,



pending escalations, critical alerts, and follow-up actions. • Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution. • Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions. • Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes. • Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations. • Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards. • Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness. • Support audit and complia

📌 Network Operations Center Engineer (Tamil Nadu)
🏢 enGen Global
📍 Tamil Nadu