Product Support Specialist – CareStack Pay - US Shift About Us Valuable Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. Responsibilities · Be a subject matter expert and consultant for payment solutions · Support US customers to implement a high outcome payments strategy · Carry out Customer Onboarding, Payment process setup and Training.



· Respond to customer queries in a timely and accurate way, via phone, email, or chat · Identify customer needs and help customers use specific features. · Assist in product strategy and functioning. Analyze and report product outcome (for example, by testing different scenarios or simulating users and real-life user flows) · Collating technical issues and useful discussions with the team · Monitor customer complaints and reach out to provide assistance. · Share feature requests and effective workarounds with internal and external stakeholders. Skills and Qualifications · Experience in software or technology platform customer-facing roles · Familiar with healthcare/ Merchant processing/Financial products is a plus. · Experience using help desk software and remote support tools. · Understanding of how CRM systems work · Excellent communication (both verbal & written) and problem-solving skills. · Multi-tasking abilities · Willingness to

📌 Customer Support Specialist (Kerala)
🏢 CareStack™ - Dental Practice Management
📍 Kerala