Job Description
Jio is inviting applications for the role SMB Usage And Retention Manager
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nRequirements
nExperience: 05-10 years
nEducation: Any Graduation (MBA Preferred)
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nJob Description
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- Account management and service assurance to high value customers,n
- Building & Nurturing Account focused relationship,n
- Enhance revenue from existing customers through upsell and cross sell, of products,n
- Minimise revenue erosion by prevention of churn and downgrade,n
- Maintain account hygiene through timely complaint resolution, collections and regulatory requirements updaten

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nSkills and Competencies
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- Account management skills – Ability to act a single point window, between customer and cross functional teams,n
- Communication Skills – Ability to convey thoughts effectively,n
- Negotiation Skills – Ability to sell in competitive market, workplace,n
- Leadership Skills – Ownership Mindsetn

📌 SMB Usage And Retention Manager (Ataula)
🏢 JIO
📍 Ataula