Job Description
Key Responsibilities
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- n
- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.n
- Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.n
- Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.n
- Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.n
- Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.n
- Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.n
- Identify gaps in data sources,



discovery coverage, service maps, and integration quality.n
- Document CMDB processes, standards, roles, responsibilities, and operational procedures.n

nRequired Technical Skills
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- n
- ServiceNow CMDBn
- Discoveryn
- Service Mappingn
- ITIL configuration managementn
- Data qualityn
- Asset managementn
- Governancen
- Compliance reportingn

nTools / Platforms Exposure
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- n
- ServiceNow CMDBn
- ServiceNow Discoveryn
- Service Mappingn
- IntegrationHub or equivalentn
- Reporting dashboardsn
- Asset management toolsn

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📌 CMDB Expert (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu