About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Role:



AWS Connect Conversational AI Designer
Exp: 2-5 years
Location: Remote
Job Overview:
The role has the accountabilities of designing intuitive, natural-sounding conversational experiences (IVR and chat) on Amazon Connect and Amazon Lex , partnering with developers, CX and client teams to translate customer journeys into effective self-service dialogue.

Key Roles and Responsibilities:
- Design end-to-end conversational flows (voice IVR and chat) for Amazon Connect and Amazon Lex bots based on customer journey maps
- email addresses.

📌 AWS Connect Conversational AI Designer (Hyderabad)
🏢 Firstsource
📍 Hyderabad