Customer Support Executive – Masterpet Location: Work Type: Hybrid

Masterpet Care Private Limited

About Masterpet Masterpet is a pet care company based in Kochi offering skilled at-home pet grooming services through our mobile grooming trucks. We bring the grooming salon directly to the customer's doorstep.

We are looking for a Customer Support Executive who can communicate confidently with customers, manage bookings, and help coordinate our daily grooming routes across Kochi.

Call customers and follow up on enquiries and previous bookings.

Handle incoming customer enquiries through calls and WhatsApp.

Schedule and confirm pet grooming appointments.

Check customer locations and plan bookings based on the grooming truck's existing route and availability.

Coordinate with groomers, drivers, and the operations team regarding bookings and schedules.

Inform customers about services, pricing, availability, and other basic queries.

Fluent in Malayalam and English – both are required.





Must have access to a computer or laptop and a reliable internet connection.

Comfortable making and receiving customer calls.

Basic computer skills and ability to work with online tools, maps, and booking systems.

Experience Previous experience in customer support, telecalling, front office, sales coordination, or a similar role is preferred, but not mandatory . Training will be provided.

Freshers with strong communication skills and a willingness to learn are welcome to apply.

Training on Masterpet's services and booking process.

Training on route planning and scheduling our mobile grooming trucks.

Hybrid working arrangement.

Opportunity to grow as Masterpet expands its operations.

We're looking for someone who is friendly and confident on calls, follows up consistently, and can think practically when scheduling customers.

📌 Customer Support Specialist (Kochi)
🏢 Masterpet Care
📍 Kochi