Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?

We are looking for an experienced Director – Support to lead a 100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.

Lead and manage a 100+ member Support & Transaction Management organization

Own the overall Support Operations and support ecosystem in India

Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments

Establish and improve SLA/SLO-driven support processes and operational governance

Lead teams managing EDI, API, B2B transactions and integration workflows

Drive proactive identification of incidents, transaction failures, systemic risks and performance issues

Work closely with Engineering, Product, CloudOps, Customer Success and global teams to improve platform reliability

Develop leaders and build a high-performing, scalable support organization

AI,



Automation & Transformation

You will play a key role in transforming traditional support operations through:

AI-powered anomaly detection and predictive monitoring

Automation of monitoring, triage and support workflows

AI-assisted root-cause analysis and issue prioritization

Data-driven operational insights and proactive customer-impact prevention

12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environments

~ Proven experience leading large technology support/operations teams (100+ preferred)

~ Strong experience managing 24/7 Support Operations and escalation frameworks

~ Experience with Transaction Monitoring, Application/Technical Support or high-availability environments

~ Solid understanding of EDI, APIs, B2B transactions and integration platforms

~ Experience with observability, monitoring, incident management and service reliability

~ Demonstrat

📌 Director of Support (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru