We are looking for an L1 NOC Engineer to join our Network Operations team in Ahmedabad. The candidate will be responsible for continuous monitoring of network and IT infrastructure, identifying incidents, performing initial troubleshooting, maintaining incident records and escalating issues to the appropriate technical teams within defined timelines.
The role requires strong alertness, troubleshooting ability, communication skills and the ability to work effectively in USA Shift ( 05:30 PM - 02:30 PM )
KEY RESPONSIBILITIES
Network & Infrastructure Monitoring
Monitor network devices, servers, applications and IT infrastructure through NOC monitoring tools.
Monitor alerts, alarms, outages and performance-related issues.
Identify and report incidents and service degradation promptly.
Ensure continuous monitoring of critical infrastructure.
Incident Management
Receive, log and acknowledge incidents and service requests.
Perform L1-level troubleshooting using defined SOPs and runbooks.
Categorize and prioritize incidents based on severity and business impact.
Escalate unresolved incidents to L2/L3 teams within defined timelines.
Maintain accurate incident and escalation records.
Technical Troubleshooting
Perform basic troubleshooting of:
LAN / WAN connectivity
Routers and switches
Firewalls
VPN connectivity
Internet connectivity
DNS / DHCP issues
Basic server and infrastructure alerts
Perform basic diagnostics using Ping, Traceroute and IP configuration checks .
Monitor device/interface status and identify basic connectivity issues.