Are you experienced in International Voice / First-Party Collections and looking for your next opportunity?

We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon, Haryana

Location: Gurgaon (GGN), Sector 30

Mode: Work From Office

Role: Collections Specialist - US Process

Work Week: 5 Days | 2 Rotational Offs

Shift: Rotational Shifts

Cab: Free Both-Way Cab Facility

? Key Responsibilities
- Handle inbound & outbound calls with U.S.-based customers
- Manage past-due accounts with empathy and professionalism
- Resolve billing disputes and account-related concerns
- Negotiate realistic payment arrangements
- Maintain accurate CRM notes, payment promises & account records
- Deliver excellent customer service while achieving collection goals

? What We’re Looking For




- Prior experience in First-Party Collections / International Customer Support
- U.S. Voice experience preferred
- Minimum B2 English proficiency
- Robust communication & conflict-resolution skills
- High emotional intelligence and customer-handling ability
- Comfortable working from the Gurgaon office & during night shifts.

? Why Join?
- Paid product, tool & soft-skill training
- 5-day working week
- Growth opportunities
- Modern workplace setting
- Cab facility within the eligible transport radius
- Compensation: 3.2 LPA

? Interested?

Share your resume at: [email protected]

Open for referrals as well.

📌 Collections Specialist (Panchkula)
🏢 PineQ Lab Technology
📍 Panchkula