Job Description: Head – Operations & Customer Experience

? Bangalore | ? Full time, Onsite/Hybrid | ? Compensation: Leadership band +
ESOP (Founding team)

About NORI

NORI is a premium travel & lifestyle bag brand built for women who move differently. We
design products that are practical, stylish, and thoughtfully crafted — across a growing
range of categories, sold on our own store, across marketplaces, and increasingly offline.
As a physical-product D2C brand, operations and customer experience are core to our
success. This role exists to turn operational complexity into calm — from the warehouse
shelf to the customer’s doorstep and back.

We’re building NORI as an AI-native company — AI runs through how we operate, sell and
serve, and we expect it to carry more of the load every quarter.
You will build the systems that let NORI scale without firefighting. This is a core, founding-
team role with real ownership.
We’re on the path from where we are today to ₹100 crore — and operations and customer
experience are how we get there.

Role Overview





The Head of Operations & Customer Experience will own end-to-end responsibility for
NORI’s operations and the entire customer experience — everything that happens after
‘add to cart’, across D2C, marketplaces and offline.

This is a founding-team role and requires you to run all operations, supply chain, logistics,
fulfilment, and customer-experience functions as one.
The role requires strong judgment, hands-on execution, and the ability to build systems
from scratch — not just manage vendors. Senior enough to set the strategy; happy to be in
the warehouse or the support queue when it counts.

What you will own
Fulfilment, warehousing & logistics: End-to-end fulfilment across every channel you ship
from — inventory accuracy, dispatch SLAs and turnaround, warehouse and 3PL performance,
courier mix, RTO/NDR and reverse logistics, cost per shipment and logistics as a % of
revenue. Build SOPs so shipping becomes boring and p

📌 Head of Operations (Bengaluru)
🏢 NORI
📍 Bengaluru