Job Responsibilities
- Handle inbound and outbound calls with potential and existing customers.
- Make regular calls to leads, understand their requirements, and provide suitable solutions.
- Follow up with leads and customers through calls, WhatsApp, and other communication channels.
- Explain company products/services clearly and professionally.
- Generate and qualify leads through calls and other sales activities.
- Convert qualified leads into customers and achieve assigned sales targets.
- Build and maintain robust relationships with customers.
- Maintain accurate records of calls, leads, follow-ups, and customer interactions.
- Coordinate with internal teams to ensure smooth customer service and order/process completion.
- Handle customer queries and resolve basic concerns professionally.
- Prepare regular reports on calls, leads, conversions, and sales performance.
- Achieve daily, weekly, and monthly sales targets.
Requirements
- 0–2 years of experience in Sales, Telecalling, Business Development, or Customer Relationship Management.
- Excellent verbal and written communication skills.
- Comfortable making and receiving a high volume of customer calls.
- Good negotiation, convincing, and interpersonal skills.
- Ability to handle follow-ups and convert leads into sales.
- Target-oriented, confident, and self-motivated.
- Basic knowledge of MS Excel/Google Sheets and CRM tools is an advantage.
- Candidates who can join immediately will be preferred.
Key Skills
Sales | Telecalling | Lead Generation | Inbound & Outbound Calls | Follow-ups | Customer Relationship Management | Negotiation | Lead Conversion | Communication Skills | Target Achievement