Customer Service Officer
EQU/CSO/1852233
Equitas Small Finance Bank
Branch Banking > Rest of India 2 > Karnataka > Karnataka > Bangalore 1 > Bangalore 1 > Karnataka > 3096 > Whitefield

Posted On: 05 Sep 2026
End Date: 05 Oct 2026
Required Experience: NA

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Basic Section

- No. Of Openings: 1
- External Title: Customer Service Officer
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 05 Oct 2026

Organisational

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer
- Division: Branch Banking
- Zone: Rest of India 2
- State: Karnataka
- Region: Karnataka
- Area: Bangalore 1
- Cluster: Bangalore 1
- PT Location: Karnataka
- Branch Code: 3096
- Branch Name: Whitefield

Skills

- Highest Education: No data available
- Working Language: No data available

Role Category





Category Weightage | Parameters | Parameter Weight % | Metro | Urban | SU | Rural | |------------------------------------------|------------------------------------------------------|-------------------|-------|-------|----|-------| | CSO Service Quality | Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) | 10% | NA | NA | NA | NA | | CSO Quantitative Parameters | MoM CASA NTB (Nos) | 7.5% | 8 | 8 | 8 | 6 | | CSO Quantitative Parameters | Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 20% | 4 | 4 | 3 | 2 | | CSO Quantitative Parameters | LI + GI + MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) | 7.5% | 1.8 | 1.5 | 1.2| 1 | | CSO Portfolio Management | 3% MoM TRV Growth of Mapped Book | 10% | NA | NA | NA | NA | | CSO Portfolio Management | Mapped Book Customer meetings Coverage | 5% | NA | NA | NA | NA | | CSO Portfolio Management | Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book | 5% | NA | NA | NA | NA | | CSO Compliance and Controls | Audit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings | 20% | NA | NA | NA | NA | | CSO Compliance and Controls | Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting | 15% | NA | NA | NA | NA |

Total Weightage: 100%

📌 Skill (Bengaluru)
🏢 Equitas Micro Finance India
📍 Bengaluru