Job DescriptionThis role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance. NKey Responsibilities: N1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership. Nn Ensure consistentachievement of delivery commitments across all projects and accounts. N Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence. N Drive proactive intervention plans to eliminate delivery bottlenecks and slippages. NnResource & Capacity Optimization. Nn Lead workforce planning, forecasting, project allocation, and utilization management. N Optimize resource deployment to maximize productivity while maintaining quality standards. N Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence N Develop scalable delivery frameworks, SOPs, and best practices. N Improve throughput and turnaround times through Lean operational practices. N Standardize planning and execution methodologies across teams. NnDigital & Automation Adoption Nn Partner with BIM,AI, and Digital Transformation teams to embed automation into core workflows. N Drive technology adoption to improve productivity, quality, and delivery speed. Nn
- Identify opportunities for workflow digitization and process simplification. N2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture Nn Transform qualityfrom an inspection function into an organizational mindset. N Ensure quality ownership remains within delivery teams and not solely with QC functions. N Promote prevention-based quality practices across all programs. NnQuality ManagementFramework. Nn Strengthen and continuously improve Quality Management Systems (QMS). N Define quality standards, review mechanisms, and process controls. N Ensure adherence to internal and client-specific quality requirements. NnRoot Cause Analysis & Corrective Actions Nn Institutionalize RCA methodologies to eliminate recurring issues. N Drive continuous improvement initiatives using data and quality metrics. N Create closed-loop feedback systems between production, QC, and customer teams. NnQuality Performance Management Monitor and report: Nn First-Time-Right (FTR) N Rework %n Defect rates N Client escalations. N Customer satisfaction metrics Nn3. Productivity & Profitability Management (20%) Productivity Leadership Nn Establish productivity baselines and improvement targets across business units. N Develop measurement systems for output, efficiency, and utilization. N Drive continuous productivity improvements through process optimization and workforce capability enhancement. NnOperational Efficiency. Nn Identify and eliminate process waste, delays, and effort leakages.



N Improve delivery margins through effective utilization and workflow optimization. N Leverage automation andstandardization to increase overall throughput. NnPerformance Analytics Nn Implement dashboards and KPI reviews for operational decision-making. N Conduct regular performance reviews with managers and team leaders. N Use predictive analytics for forecasting workload, capacity, and delivery performance. Nn4. Client Success & Business Growth (10%) Strategic Client Partnership Nn Develop strong relationships with key clients across the US and UK markets. N Understand client business objectives and align delivery strategies accordingly. N Act as a trusted operational advisor for delivery and quality improvement initiatives. NnAccount Growth Support Nn Partner with Sales and Account Management teams to support account expansion. N Improve customer retention through consistent delivery performance and service excellence. N Identify opportunities for additional services, efficiencies, and value creation. NnGovernance & Communication Nn Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs). N Present delivery, productivity, quality, and growth metrics to clients and leadership teams. N Ensure transparent communication of risks, actions, and improvement plans. Nn5. People Leadership & Organization Development (5%) NHigh-Performance Culture Nn Build a culture of accountability, ownership, discipline, and customer focus. N Establish clear performance expectations linked to delivery, productivity, and quality outcomes. N Drive recognition and performance management programs. NnLeadership Development Nn Coach and mentor General Leads, Team Leads, and future managers. N Build leadership succession pipelines for organizational growth. N Develop capabilities aligned with future Delivery Head requirements. NnCandidate Profile NExperiencenn 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations. N Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments. N Proven track record of improving delivery performance, productivity, and customer satisfaction. NnQuality & Process Excellence Nn Strong exposure to Quality Management Systems (QMS). N Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred. N Experience building or leading a Quality Center of Excellence (COE)



is highly desirable. NnCommercial & Operational Acumen Nn Solid understanding of utilization, productivity, project profitability, and operational metrics. N Experience with ERP andproject planning systems such as NetSuite, Deltek, or similar platforms. N Expertise in dashboard reporting and data-driven decision-making. Client Management N Experience working withinternational clients, particularly in US and UK markets. N Demonstrated success managing strategic client relationships and governance programs. NnLeadership Competencies. Nn Results-oriented and execution-focused. N Strong problem-solving and decision-making capabilities. N High accountability andownership mindset. N Ability to influence stakeholders and lead organizational change. N Strong communication and team development skills. NnSuccess Progression: NPhase 1: Delivery Stabilization Nn Improve On-Time Delivery performance. N Strengthen Quality COE processes. N Increase First-Time-Right (FTR) metrics. N Improve resource utilization and delivery governance. NnPhase 2: Productivity & Growth Acceleration Nn Drive measurable productivity improvements. N Reduce operational leakages and rework. N Embed automation and AI-driven workflows. N Support account expansion through exceptional delivery performance. NnPhase 3: Enterprise Delivery Leadership Nn Lead multiple delivery functions and business units. N Own delivery, quality, productivity, and customer success at a broader organizational level. N Contribute to strategicplanning, capacity expansion, and organizational growth initiatives. N Demonstrate readiness for owing Operations responsibilities. NnSuccess Definitionfor the Role A successful Operations Manager at Indovance consistently delivers: Nn On-Time Delivery Excellence N Best-in-Class Productivity & Utilization N Superior Quality & Customer Satisfaction N Scalable Business Growth Through Operational Excellence NnAbout Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.Indovance.Com/.

📌 Operations Manager - Delivery Excellence (Pune)
🏢 Indovance
📍 Pune