Job DescriptionPosition Overview: Nn Should have around 15 years of experience in Service Delivery. N Very good communicationskills. N Should have good experience on Agile way of working and delivery – should have delivered transformation programs end to end. NnDEX: should have good experience on the following; nn Connectwith the customer / team to understand the business problem, experience in terms of creating technology solutions and also do a delivery planning and guide the team on peer review and should have experience in terms of managing those. N Challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of qualified. NnSolution / Technology mind set; nn Should be coming from a technology background. N Able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan.



N Aware of the latest trends on what is happening in Digital space. NnOperational and finance management experience; nn Responsible for managing P&L; for the account. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for. N Manage sales, delivery,customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery. NnCustomer stakeholder management; nn Experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer. N Should have a agile wayof Governance experience both with teams and customer to measure the progress of delivery. N

📌 Service Delivery Manager (Kamptee)
🏢 HCLTech
📍 Kamptee