Team Operations Manager

Company: TRIGG
Employment Type: Full-Time

Work Mode: Remote

About the Role

TRIGG is looking for a highly organised and detail-oriented Team Operations Manager to oversee the day-to-day workflow, task management and productivity of our team.

The role involves coordinating with multiple team members, assigning and tracking tasks, maintaining operational records, monitoring progress and providing clear updates to higher management.

We are looking for someone who enjoys keeping things organised and has a strong eye for details — from individual tasks and deadlines to names, numbers, sheets and daily progress.

Key Responsibilities

- Manage the daily workflow of a team of Influencer Marketing Managers.
- Assign tasks, priorities and deadlines based on ongoing requirements.
- Take regular updates from team members and ensure tasks are progressing.
- Track completed, pending, delayed and blocked work.
- Follow up with team members until assigned tasks are properly completed.
- Monitor individual workloads and distribute work appropriately.
- Track team attendance, working hours, availability and daily productivity.
- Maintain organised records of tasks, projects and team performance.
- Conduct regular team check-ins when required.
- Identify delays, mistakes or gaps and coordinate with the responsible team member to resolve them.
- Provide transparent and consolidated progress reports to higher management.
- Escalate important delays or issues when necessary.

Data & Operational Management

A major part of this role involves maintaining accurate operational data.

The candidate should be comfortable working extensively with Google Sheets, Excel and other productivity/project-management tools.

Responsibilities may include:

- Maintaining master trackers and databases.




- Creating and improving internal tracking systems.
- Checking whether sheets are being updated correctly.
- Verifying names, numbers, statuses, deadlines and other important information.
- Using formulas, filters, conditional formatting and other spreadsheet functions.
- Identifying missing or incorrect information.
- Delegating corrections to the appropriate team member.
- Verifying that requested corrections have actually been completed.
- Maintaining attendance, working-hour and productivity records.

The expectation is not simply to ask whether something has been completed — you should be comfortable opening the tracker, checking the work yourself and verifying its accuracy.

Delegation & Team Accountability

This is primarily a management and coordination role, not an execution-heavy position.

You will be expected to understand what needs to be done, assign it to the appropriate person, communicate expectations clearly, follow up and ensure successful completion.

You should be comfortable holding team members accountable for their responsibilities and deadlines.

When required, you should also be willing to step into a task firsthand to understand an issue, verify work or help the team move things forward.

Influencer Marketing

Prior influencer marketing experience is preferred but not mandatory.

The candidate should be willing to learn and understand our influencer marketing workflow, including:





- Creator and campaign trackers
- Creator databases
- Profile status and shortlisting
- Campaign deliverables
- Content approval status
- Posting status
- Campaign deadlines and pending requirements

You will not necessarily be expected to personally execute these activities. However, you should understand them well enough to manage the people responsible for them and verify their work.

During available bandwidth, you may also assist the team with operational influencer marketing activities when required.

Requirements

- Previous experience in team management, operations, project coordination or a similar role.
- Strong knowledge of Google Sheets and Microsoft Excel.
- Comfortable learning and using new software and productivity tools.
- Excellent organisational and task-management skills.
- Strong attention to detail.
- Ability to manage multiple people and projects simultaneously.
- Strong follow-up and delegation skills.
- Good written and verbal communication.
- Ability to work independently and take ownership of assigned responsibilities.
- Comfortable working in a fast-paced environment.
- Agency or startup experience is an advantage.

What We’re Looking For

We’re looking for someone who likes having complete visibility over their team’s work.

At any given time, you should be able to understand:

Who is working on what?

What has been completed?

What is still pending?

What is delayed?

Who is responsible?

What needs to happen next?

Are the trackers and numbers accurate?

If something is missing or incorrect, your responsibility is to identify it, assign the required action, follow up and ensure it gets resolved.

Your role is to keep the team organised, accountable and moving.

📌 Operations Team Manager (Delhi)
🏢 trigg.in
📍 Delhi