Domain Architect – Service Now | Contractor

? Location: Abu Dhabi, UAE – Onsite
? Employment Type: Contractor
? Experience: 8+ Years

? ? Level: Senior / Domain Architect

About the Role

We are looking for an experienced Domain Architect – Service Now to lead the architecture, design, governance, and technical assurance of enterprise Service Now platforms.

The ideal candidate will have strong hands-on architecture experience across Service Now, CMDB, CSDM, integrations, workflows, security, automation, and enterprise governance. You will be responsible for defining scalable architecture patterns, reviewing HLD/LLD designs, ensuring platform standards, and guiding implementation teams and vendors.

This role is suited for a senior Service Now professional who has progressed beyond platform development into enterprise architecture, governance, design assurance, and strategic technical leadership.

Key Responsibilities

- Define and own the Service Now domain architecture aligned with enterprise architecture principles and business objectives.
- Design and govern scalable Service Now solutions across enterprise workflows and platform capabilities.
- Establish and maintain CMDB and CSDM architecture, data models, relationships, and governance standards.
- Define architecture patterns and standards for Service Now integrations with enterprise applications and external platforms.
- Design and review workflows, automation, orchestration, and platform capabilities.
- Establish and enforce security architecture, roles, access controls, and platform security standards.
- Review and provide technical assurance for HLDs, LLDs, solution designs, and implementation approaches.
- Define reusable architecture standards, design patterns, reference architectures, and best practices.
- Identify architectural risks,



technical dependencies, scalability concerns, and opportunities for platform optimization.
- Provide technical guidance to engineering teams, implementation partners, and vendors.
- Ensure Service Now solutions comply with enterprise architecture, security, governance, and regulatory standards.
- Support platform modernization, integration strategy, automation, and continuous improvement initiatives.
- Act as the senior technical authority for Service Now architecture decisions.

Required Skills & Experience

- 8+ years of professional experience with significant experience in Service Now.
- Proven experience as a Service Now Architect, Domain Architect, Technical Architect, or equivalent senior architecture role.
- Strong expertise in Service Now platform architecture and enterprise implementations.
- Deep understanding of CMDB and CSDM and their application within enterprise environments.
- Robust experience designing and governing Service Now integrations with enterprise systems.
- Hands-on understanding of workflow design, automation, orchestration, and platform capabilities.
- Strong knowledge of Service Now security, roles, ACLs, access controls, and governance.
- Experience creating and reviewing HLD and LLD documentation.
- Strong understanding of enterprise architecture principles, standards, design patterns, and governance.
- Experience working with large-scale, complex,



or multi-system enterprise environments.
- Strong stakeholder management and communication skills.
- Experience providing architectural direction to development and implementation teams.

Preferred / Valuable to Have

- Service Now Certified Technical Architect (CTA) – highly preferred.
- Service Now Certified Master Architect or equivalent advanced Service Now certification.
- Experience with ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, or other major Service Now modules.
- Experience with enterprise integration technologies and API-led architectures.
- Experience working with global consulting firms, large enterprises, or complex transformation programs.
- Exposure to cloud, Dev Ops, enterprise security, and up-to-date integration architectures.

What We’re Looking For

We are specifically looking for a true Service Now architecture professional, not primarily a Service Now developer or administrator.

The successful candidate should demonstrate:

✅ Enterprise-level Service Now architecture ownership

✅ Strong CMDB / CSDM architecture expertise

✅ Integration and platform architecture experience

✅ Security and access-control architecture

✅ HLD / LLD design and assurance

✅ Architecture standards and governance

✅ Strong technical leadership and stakeholder management

✅ Ability to guide internal teams and vendors

Work Location

? Abu Dhabi, UAE – Onsite

Candidates must be willing and available to work onsite in Abu Dhabi.

Employment

Contractor | Senior Level

If you are an experienced Service Now Architect / Domain Architect with strong enterprise architecture and governance experience and are looking for a challenging onsite opportunity in Abu Dhabi, we would like to hear from you.

📌 Domain Architect- ServiceNow (Thane)
🏢 Infotech.Works
📍 Thane