Responsibilities

- Handle customer service requests through phone, WhatsApp and email.
- Perform basic remote troubleshooting for electronics, software, networking, sensors and machine-related issues.
- Coordinate with software, electronics, mechanical and service teams for issue resolution.
- Create and track service tickets until closure.
- Coordinate field service visits and spare-part dispatches when required.
- Maintain customer service and installation records.
- Follow up with customers and ensure timely resolution of complaints.
- Report recurring technical issues to the R&D; team.

Skills Required

- Basic knowledge of electronics, computers and networking.
- Valuable communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Comfortable troubleshooting through phone/video calls.
- Knowledge of Excel / Google Sheets.
- English and Hindi preferred.

📌 Technical Support Executive (Bengaluru)
🏢 Straightdrivesport
📍 Bengaluru