Job Summary

As a Senior Solutions Consultant within Talkdesks Qualified Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Responsibilities

- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
- Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
- Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Requirements

- Bachelors degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment




- Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
- Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
- Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- Highly organized self-starter that seeks challenging opportunities.
- Ability to work cross-functionally in a fast-paced environment.
- Fluency in written and spoken English.

Nice-to-haves

- Experience working with Finance, Banking, and/or Insurance industry customers
- Fluency in written and spoken Portuguese, Spanish, French, German.
- Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
- Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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