Sales Manager India | Toronto-Based Moving Company

Location: Gurugram Sector 49
Employment Type: Full-Time
Experience: 510 years
Industry: Sales / Moving & Logistics / Home Services
Shift: 6pm to 3:30am IST

About Us

We are a growing Toronto-based moving company serving residential and commercial customers across the Greater Toronto Area.

Our business generates customers through multiple channels, including Google PPC, third-party lead providers, repeat customers, referrals, website inquiries, and inbound calls.

We are now building a dedicated India-based sales team to support our Canadian business and are looking for an experienced, hands-on Sales Manager to lead this team.

This is an exciting opportunity for a sales professional who enjoys building teams, improving conversion rates, coaching salespeople, and creating a high-performance sales environment.

The Role

As the India Sales Manager, you will be responsible for managing and growing our India-based inside-sales team that handles leads and customers for our Toronto moving business.

You will own the sales process from lead contact quote follow-up booking, while working closely with our Canadian management and operations teams.

The ideal candidate is a strong sales leader who is comfortable working with targets, CRM systems, call monitoring, sales reporting, coaching, and performance management.

Key Responsibilities

Sales Team Management

- Manage, coach, and motivate a team of inside-sales representatives.
- Set and monitor daily, weekly, and monthly sales targets.
- Assign leads to sales representatives and monitor follow-up.
- Conduct daily sales meetings and regular performance reviews.
- Identify performance gaps and implement improvement plans.
- Recruit, train, and develop new sales representatives as the team grows.

Lead Management & Conversion

- Manage leads from Google PPC, third-party lead providers, referrals, repeat customers, website inquiries, and inbound calls.
- Ensure all new leads are contacted quickly and professionally.
- Monitor lead response time, contact rate, quote rate, and booking rate.
- Develop and maintain a structured follow-up process.




- Analyze lost leads and identify opportunities to improve conversion.
- Ensure sales representatives maximize every lead received.

Sales Performance

- Own the team's monthly booking and revenue targets.
- Monitor individual salesperson performance.
- Track conversion rates and revenue per lead.
- Identify high and low-performing lead sources.
- Improve sales processes, scripts, objection handling, and closing techniques.
- Develop strategies to increase booking rates and average order value.

Call Quality & Coaching

- Regularly listen to recorded sales calls.
- Coach representatives on communication, qualification, objection handling, pricing presentation, and closing.
- Conduct role-playing and sales training sessions.
- Establish consistent sales standards across the team.

CRM & Reporting

- Ensure accurate and complete CRM records.
- Monitor sales pipeline and follow-up activities.
- Prepare daily, weekly, and monthly sales reports.
- Provide sales forecasts to Canadian management.
- Track performance by salesperson and lead source.
- Ensure no qualified lead is left without a follow-up action.

Canada Operations Coordination

- Ensure accurate handoff of booked customers to the Canadian operations team.
- Ensure customer information, addresses, moving dates, inventory, services, pricing, deposits, and special requirements are properly documented.
- Work closely with Canadian management to resolve sales-related issues.
- Ensure sales representatives do not make commitments that cannot be fulfilled by Canadian operations.

What We Are Looking For

- 5-10 years of sales experience, preferably in inside sales, tele sales, call center sales, home services, logistics, moving, real estate, insurance, or a similar industry.
- Minimum 2-3 years of experience managing a sales team.




- Proven ability to achieve and exceed sales targets.
- Strong experience with lead management and follow-up.
- Excellent phone and communication skills.
- Strong coaching and team-management ability.
- Experience working with CRM systems.
- Strong analytical and reporting skills.
- Comfortable working with sales KPIs and performance metrics.
- Strong negotiation and objection-handling skills.
- Highly organized and results-oriented.
- Comfortable working with a North American/Canadian customer base.
- Willingness to work Toronto/Canadian business hours when required.

Preferred Experience

Experience in any of the following industries will be an advantage:

- Moving companies
- Logistics
- Home services
- Real estate
- Insurance
- Automotive
- Telecom
- B2C inside sales
- Call-center sales
- Lead-generation businesses

Experience selling to customers in Canada or the United States is strongly preferred.

Key Performance Indicators

You will be responsible for improving and managing:

- Lead-to-booking conversion
- Total booked revenue
- Revenue per lead
- Salesperson productivity
- Lead response time
- Quote-to-booking conversion
- Follow-up completion
- Cancellation rate
- Customer experience
- CRM accuracy
- Sales team performance

What We Offer

- Market-competitive salary + performance-based incentives
- Opportunity to build and lead a new sales team
- Direct exposure to Canadian business operations
- Growth opportunities as the India operation expands
- Performance-driven work environment
- Opportunity to make a significant impact on company revenue

How to Apply

If you are a hands-on sales leader who knows how to build a team, manage leads, improve conversion, and consistently hit revenue targets, we would like to hear from you.

Please apply with your updated resume and include a brief summary of:

1. Your sales-management experience
2. Size of teams you have managed
3. Monthly/annual sales targets you have managed
4. Your experience with lead-generation or inbound sales
5. Your experience selling to Canadian or North American customers, if applicable

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