What Youll Do

Post-Sales Ownership

- Serve as the primary point of contact for the sales team on all matters post-closure: delivery scheduling, deployment coordination, installation support, and ongoing customer success

- Manage customer expectations and communication throughout the implementation journey

Technical Product Liaison

- Document feature requests from the sales team and pass them to the leadership and product teams

- Coordinate with engineering on issue resolution and release timelines

Inventory Coordination

- Work with the finance team to ensure adequate inventory levels based on upcoming deployments and sales pipeline

- Flag potential stock-outs or lead time risks early

Issue Tracking Escalation

- Monitor support tickets systematically to identify patterns, recurring issues, or emerging problems

- Escalate trends and issues to tech and product teams proactively

Cross-Functional Coordination

- Maintain clear, consolidated communication between sales, tech, deployment, and support teams

- Run regular sync-ups to ensure alignment and surface blockers early

What Were Looking For

Must Have

- 3 years of experience in project management, product operations, or technical account management-preferably in hardware/software products or industrial tech





- Solid organisational skills with the ability to manage multiple stakeholders and competing priorities

- Comfort with technical concepts (you dont need to code, but you should be able to understand system issues and translate between customers and engineers)

- Excellent communication skills-written and verbal

- Experience with CRM and ticketing tools

Good to Have

- Background in access control, security systems, industrial automation, or IoT products

- Experience working with manufacturing or automotive clients

What Success Looks Like

- Sales team has a reliable partner they trust to handle everything post-signature

- Tech and deployment teams receive clear, prioritised, and actionable inputs

- Issues are caught early through systematic tracking, not firefighting

- Customers experience smooth deployments and responsive support

Department Product Deployment Role Project Operations Coordinator Locations Adagrad HQ <

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Operations Coordinator (Pune)
🏢 Adagrad AI
📍 Pune