Role & responsibilities : Intercept at-risk customers and deploy strategic solutions to retain their business.

Investigate and resolve the technical, billing, or service failures driving the complaint.

Meet or exceed monthly account preservation and revenue retention targets.

Turn negative experiences into positive outcomes through swift, empathetic problem-solving.

Act as the final point of contact for high-priority, volatile customer grievances.

Log customer pain points to help leadership fix flaws before they cause more churn.

Preferred candidate profile : Proven ability to calm angry clients and shift conversations from complaints to solutions.

Sharp problem-solving skills to fix high-stakes issues under tight deadlines.

Transparent understanding of how customer churn directly impacts business health and revenue.

2+ years of dedicated experience in customer retention, escalations, or high-tier support.

Experience tracking account history and save-rates in systems

Perks and benefits

📌 Walk-in || Client Retention Specialist (New Delhi)
🏢 Saggio Insurance broking
📍 New Delhi