- Drive end-to-end recruitment for the assigned zone across stores and support functions.
- Ensure timely manpower availability as per business requirements.
- Partner with Operations Managers/Business Heads for manpower planning and hiring requirements.
2. Employee Lifecycle Management
- Ensure smooth onboarding, induction, confirmation, transfers, promotions and exit processes.
- Ensure employee documentation and HRMS records are updated accurately.
- Monitor attendance, leave and payroll inputs for the zone.
- Address employee queries related to HR policies, benefits and processes.
3. Employee Engagement & Retention
- Drive employee engagement initiatives across outlets and locations.
- Analyse attrition trends and identify key reasons for employee turnover.
- Develop and implement retention initiatives in partnership with Operations.
- Conduct regular outlet/market visits and employee connects.
- Drive employee recognition and reward initiatives.
4. Employee Relations & Grievance Handling
- Act as the primary HR point of contact for employees and Operations teams.
- Address employee grievances and workplace concerns effectively.
- Handle disciplinary matters in line with company policies and defined processes.
5. Performance & Talent Management
- Support implementation of performance management processes across the zone.
- Track employee performance and support managers in handling performance gaps.
6. HR Compliance & Policy Adherence
- Ensure adherence to company HR policies and processes across all locations.
- Ensure statutory and labour law compliance in coordination with the Corporate HR/Compliance team.
7. HR MIS & Analytics
- Prepare and analyse zonal HR dashboards and MIS.
- Track key metrics such as Headcount, Attrition, Hiring TAT, Joining Ratio, Absenteeism and Manpower Cost.
8. Business Partnering
- Work closely with Zonal/Regional Operations Heads and Store Managers.
- Provide HR inputs for manpower planning, productivity and business expansion.
- Act as a bridge between Corporate HR and field operations.
- Support recent store openings and business expansion from the people perspective.