Role & responsibilities

- Act as the single point of contact from the Builder for residents.
- Register, coordinate and track flat and common-area complaints.
- Coordinate with the Builder's respective departments/contractors for complaint resolution.
- Conduct regular site visits and inspect reported issues.
- Provide residents with status updates and expected resolution timelines.
- Maintain a complaint register and submit periodic reports to the Builder.
- Coordinate with the Society/Managing Committee regarding pending and recurring issues.
- Facilitate the smooth transition of maintenance-related matters from the Builder to the Society.

Preferred candidate profile

- Graduate with 3 to 10 years of experience,



preferably in real estate/property management.
- Strong communication and complaint-handling skills.
- Experience in customer service, CRM or post-possession support preferred.
- Good coordination skills with residents, contractors and internal builder teams.
- Problem-solving attitude with robust follow-up and ownership.
- Basic computer knowledge Excel, email and complaint-management systems.
- Should be polite, patient, presentable and proactive.
- Preference for candidates with residential project/site experience.

📌 Facility Manager (Pune)
🏢 Yashodhan group
📍 Pune