WERE HIRING | SENIOR PROCESS ANALYST – US HEALTHCARE INSURANCE
Role: Senior Process Analyst / Service Support Lead
Domain: US Healthcare/ Insurance
Salary: Up to 10 LPA
Work Mode: Hybrid
Working: 5 Days a Week | 2 Days Off
Shift: US/Onshore Support
What You’ll Do
- Manage and support US Health Insurance operations
• Act as a key point of contact for US onshore/branch teams
• Handle client queries, escalations & service-related issues
• Manage end-to-end policy lifecycle & renewal activities
• Ensure compliance with US Health Insurance regulatory standards
• Coordinate with internal teams to ensure timely completion of renewals
• Identify risks/issues and drive them through to resolution
• Support and guide Client Managers and operations teams
• Maintain strong client/stakeholder relationships and service quality
What We’re Looking For
Graduate with 4+ years of experience in Healthcare/ Insurance
Strong knowledge of US Healthcare/ Insurance/Banking processes
Excellent verbal & written communication
Robust stakeholder management and interpersonal skills
Good analytical, logical & decision-making abilities
Strong ownership, accountability and organizational skills
Insurance certification / transition or onboarding experience is an advantage