Position : Work Order Coordinator

Roles and Responsibilities:

- Take ownership of all maintenance work orders and ensure their effective execution from logging to closure .
- Review and validate tenant requests to ensure accurate information and proper categorization
- Assign and coordinate tasks with in-house technicians and external vendors for timely resolution
- Monitor progress of work orders, proactively identify bottlenecks, and implement corrective actions
- Conduct quality checks on completed work to ensure compliance with property standards and safety regulations
- Act as the primary point of contact for tenants regarding maintenance updates, delays, or escalations
- Address urgent or emergency maintenance situations promptly, ensuring minimal disruption to tenants
- Track recurring maintenance issues and coordinate with management for long-term solutions
- Maintain accurate and comprehensive records of all maintenance activities, resources used, and costs
- Mentor, guide, and motivate technicians to improve productivity,



accountability, and service quality
- Collaborate with property management teams to support operational efficiency and tenant satisfaction
- Continuously identify process improvements to enhance work order management and property maintenance performance

Requirements and Skills:

- Experience in work order, maintenance, or operations management
- Strong leadership and team coordination abilities
- Robust problem-solving and decision-making under pressure
- Experience in residential rental office highly preferred.
- Knowledge of basic calculations, writing and reading comprehension skills
- Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
- Ability to prioritize work based on safety, urgency, and tenant impact
- Effective communication skills for tenants, vendors, and internal teams

📌 Service Coordinator ( Night Shift ) (Mumbai)
🏢 Navkar Business Services
📍 Mumbai