Job Summary

Role: Team Lead

Department: JLL Business Services (JBS) Research Team (Sales Operations)

Location: Gurugram

Reporting to: Manager - Research / Director - Research

Role Purpose

We are looking for a Team Lead to join our Research Team with the Sales Operations function in JLL Business Services.

The Team Lead will be responsible to manage, provide strategic oversight and guidance to our research team members working with global JLL Research Teams. This role combines hands-on team leadership with people management, project management and quality oversight, ensuring the team delivers accurate, timely research outputs that meet expectations of research leaders and the regional research teams. The Team Lead acts as a bridge between the team and internal/external stakeholders - managing projects, coaching team members, build self and team s domain knowledge, safeguarding data quality and timeliness, and translating broader Research strategy into day-to-day execution.

What this job involves

Team Workflow Management

- Responsible for working with the Global Research Leaders and Regional Research teams for allocation of work to JBS team members and monitoring of workflow
- Support the team on execution and augment their research capabilities
- Monitoring work priorities, manage competing demands, and ensure the team meets deadlines and quality standards
- Ensure teams adherence to expected turnaround time and accuracy of activities undertaken
- Foster a collaborative, high-performance culture aligned with JLL values

Stakeholder Management

- Understand stakeholder use cases and research problems, and proactively suggest solutions
- Lead the team to fulfil stakeholder expectations on projects, focusing on quality and timelines
- Lead calls with stakeholders on process updates, resourcing, and scoping
- Serve as player-coach, proactively delivering insights and research products that demonstrate strong market knowledge
- Manage and develop stakeholder relationships (internal and external), including responsiveness to feedback

Quality, Process Data Management





- Audit and perform quality review for team members outputs
- Ensure strict adherence to agreed procedures and process flows
- Provide support to the Research team for commercial real estate research, including data upload, data clean-up, data analysis, writing market commentary, insight generation, and report edits
- Coordinate with Research team leadership on priority focus areas, such as data quality sprints to increase completeness and quality of data
- Apply a process and quality-driven mindset focused on accuracy, timeliness, standardization, efficiency, partner with the Research Manager to instill a culture of continuous improvement and operational excellence across the team, encouraging proactive problem-solving
- Adhere to agreed KPIs, KRAs, SLAs, and service standards
- Identify and surface automation opportunities across research workflows, services, and business lines in partnership with JBS and regional research teams, contributing to the teams automation pipeline

Project Management Reporting

- Manage project activities from planning and scoping through execution, delivery, and cascading feedback to the team
- Timely and accurate operational reporting (utilization, SLAs, KPIs, operational data) to support business operations and leadership decision-making
- Translate organizational strategy into actionable steps for the team
- Participate in ad hoc projects as and when required

Team Development Performance

- Conduct one-on-one meetings with team members to understand their aspirations, deliver feedback, and enhance collaboration
- Identify training needs, analyze training outcomes, and redesign training courses as required
- Responsible for team performance management and feedback




- Coach and mentor team members to build capability and drive results through others
- Build self and team s domain and Commercial Real Estate knowledge and technical expertise over time

Desired Skills

- Excellent people management and stakeholder engagement skills, with robust operations skills
- Collaborative attitude and willingness to both work independently and as part of a dynamic matrixed organization
- A minimum of 8-10 years of experience in research or a related business or professional services sector
- Effective written and verbal communication skills and the ability to develop and manage stakeholder relationships
- Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc. and understanding of AI tools and ways of working; Has foundational understanding of what AI is and understands distinction between different AI tools and outputs.

Sound like you

Before you apply it s worth knowing what we are looking for:

- A self-starter with a proven track record in effectively setting and executing strategy, and organizational development and leadership, particularly in a matrixed environment
- Excellent people management and stakeholder engagement skills, with strong operations skills to assess and solution for multiple and competing demands from different areas of the Research organization
- Proven ability to lead, motivate, and develop team members with strong coaching and mentoring skills to build team capability and drive results through others
- Collaborative attitude and willingness to both work independently and as part of a dynamic matrixed organization.
- A minimum of 8 years of experience in the professional services sector
- Effective written and oral communication skills
- A desire to work within a diverse, collaborative, and driven professional environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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