- Handle customer queries through calls, emails, and live chat.
- Resolve queries related to loans, repayments, EMIs, and account information within defined TAT.
- Manage customer complaints, escalations, and follow-ups to ensure timely resolution.
- Coordinate with internal teams for issue resolution.
- Maintain accurate customer interaction records in CRM.
- Meet quality, productivity, and TAT targets.
- Ensure compliance with company policies and regulatory guidelines.
- Support junior team members whenever required.
Requirements:-
- 2 to 3 years of experience in handling customer queries.
- Graduate from a recognized university.
- Mandatory experience in inbound calling/customer support.
📌 Customer Service Associate (Kolkata)
🏢 Bridgexcel
📍 Kolkata
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