- Customer Visit & Relationship Management
- Plan and coordinate regular customer visits to understand requirements and maintain solid business relationships.
- Follow up with customers regarding enquiries, orders, deliveries, and feedback.
- Coordinate with internal departments to ensure timely resolution of customer queries.
- MIS & Reporting
- Prepare and maintain daily, weekly, and monthly MIS reports related to sales, enquiries, customer visits, orders, and business activities.
- Ensure accuracy and timely submission of reports to the reporting manager.
- Track and update customer and sales-related data.
- Excel & Data Management
- Maintain customer databases, sales trackers, visit reports, and other marketing records in MS Excel.
- Use Excel for data analysis, tracking, and preparation of management reports.
- Maintain proper documentation of customer interactions and follow-ups.
- Marketing & Business Development
- Support business development activities and identify potential customers and business opportunities.
- Coordinate with the sales/marketing team for enquiries, quotations, and order follow-ups.
- Monitor market and competitor activities and share relevant information with the reporting manager.
- Customer Coordination
- Act as a point of coordination between customers and internal teams.
- Maintain regular follow-up with existing and prospective customers.
- Ensure customer requirements and feedback are communicated effectively to the concerned departments.