- Collect overdue EMI payments from tractor loan customers and ensure timely recovery.
- Conduct regular field visits to meet customers and follow up on pending dues.
- Negotiate repayment plans and resolve delinquent accounts professionally.
- Maintain robust customer relationships while ensuring adherence to collection policies.
- Update collection activities, customer interactions, and recovery status in the system.
- Coordinate with branch, sales, and credit teams to improve portfolio quality and minimize NPA levels.
Preferred candidate profile
- Graduate in any discipline with experience in collections, recovery, or field operations.
- Willingness to travel extensively and conduct field visits for customer follow-ups.
- Strong understanding of rural markets and tractor finance customers.
- Ability to handle delinquent accounts professionally while maintaining customer relationships.