Role & responsibilities

Job Description:

Job Title: Senior Client Servicing Manager

Job Type: Permanent

Location: Greater Noida

Working Days: Mon to Sat

Experience: 8 - 15 years

Salary: No bar for the right candidate

Role Purpose:

The Senior Client Servicing Manager will act as the single point of ownership between the client and Sharks internal teams from project handover/ order confirmation through successful delivery, installation, billing and closure. The role combines client management, project management, technical understanding, commercial awareness and execution discipline. The position is accountable for ensuring that commitments are documented, planned, communicated, executed and closed on time.

Educational Qualification

- Bachelors degree in Architecture (B.Arch.), Interior Design, Product/ Furniture Design, Civil Engineering, Mechanical Engineering, or a related technical discipline.
- MBA/ PGDM in Project Management, Operations, Marketing or General Management, or a formal Project Management qualification such as PMP, will be an added advantage and is not mandatory.
- Candidates from other educational backgrounds may be considered where they demonstrate strong experience in retail fit-outs, furniture/ fixture manufacturing, client servicing and end-to-end project management.

Key Responsibilities:

1. Client Ownership:

- Act as the primary point of contact for assigned clients/ projects after commercial handover.
- Understand client requirements, specifications, timelines, approval processes and site constraints.
- Build strong relationships with client project teams, architects, consultants and PMCs.
- Conduct structured project kick-off meetings and provide proactive project updates.
- Escalate risks before they become client complaints.

2. Project Kick-off & Requirement Freeze:

- Ensure clarity on approved scope, BOQ, drawings, specifications, finishes, quantities, samples, delivery locations, installation requirements and timelines.
- Create and maintain a Project Requirement & Responsibility Matrix.




- Ensure that major instructions and scope changes are documented; avoid reliance on verbal instructions.

3. Project Planning & Tracking:

- Track the project through Requirement Drawing Approval Sample/ Prototype Material Production QC Packing Dispatch Installation Snag Closure Billing Closure.
- Establish milestone dates, coordinate with PPC and conduct regular internal reviews.
- Identify bottlenecks, dependencies and delays; maintain clear owners and due dates for corrective actions.

4. Drawing, Sample & Approval Management:

- Coordinate GFC/shop drawings, material and finish approvals, mock-ups, samples, prototypes and technical clarifications.
- Maintain an Approval Tracker and ensure production uses the latest approved information.

5. Change & Scope Management:

- Assess every client change for impact on cost, quantity, material, engineering, production, delivery and installation.
- Maintain a Change/ Variation Register and secure documented instructions and commercial approvals where applicable.
- Protect client from absorbing costs arising from undocumented changes.

6. Internal Coordination:

- Drive closure across Business Development, Costing, Design & Engineering, NPD, Purchase, PPC, Production, Quality, Packing, Dispatch, Logistics, Site Installation and Finance.
- Own the outcome rather than merely forwarding communication between departments.

7. Production, Dispatch & Installation Readiness:

- Monitor manufacturing progress against committed dates.
- Before dispatch, verify quantity completeness, approvals, QC, packing, hardware, documentation, transport and site readiness.
- Coordinate access, working hours, unloading, storage, installation sequence, safety requirements and other site dependencies.





8. Snag & Issue Management:

- Maintain a structured snag/ issue tracker with project, location, item, issue, date, photograph, root cause, responsibility, corrective action, owner, target date and closure evidence.
- Drive rapid closure and escalate recurring issues for root-cause correction.

9. Commercial & Billing Responsibility:

- Track order value, approved variations, additional work, deductions, installation extras, dispatch value, billing milestones, retention and pending documentation.
- Coordinate with Finance so operational or documentation gaps do not delay billing.
- Treat project completion as scope delivery + snag closure + documentation completion + billing readiness.

10. Client Communication & Escalation:

- Maintain disciplined minutes of meetings, weekly updates, approval reminders, delay/ variation notifications, site issue records, dispatch notifications and snag closure reports.
- Follow a 24-hour acknowledgement principle for client communications and proactively communicate known project risks.

Candidate Profile & Skills:

- 712 years of relevant project/client servicing experience; strong preference for retail fixtures, shopfitting, furniture, fit-outs or project manufacturing.
- Experience managing large national or international brands is strongly preferred.
- Ability to read drawings and BOQs and understand furniture/fixture manufacturing and site execution.
- Strong project planning, commercial awareness, negotiation, documentation and closure capability.
- Proficiency in Excel/ Google Sheets/ project tracking; familiarity with ERP/ CRM systems.
- Ability to manage multiple concurrent projects and demanding client timelines.
- Solid written and verbal communication with the ability to engage client leadership, PMCs, designers, factory teams and site teams.

Preferred candidate profile:

Candidates from Retail Fixtures, Shopfitting, Furniture, Retail Fit-outs, Commercial Interiors or Project Manufacturing will be highly preferred.

📌 Senior Client Servicing Manager (Greater Noida)
🏢 ProCURE-HR Services
📍 Greater Noida