Jay Finance Private Limited, an RBI-registered NBFC, is looking for an experienced and target-driven Senior Recovery Manager to lead the collections and recovery function for its loan portfolio.

This is a team-leadership role for someone who has already managed delinquent payday loan portfolios and collection teams and can own recovery performance end-to-end from strategy and target-setting to compliance and team development.

Key Responsibilities

- Lead and manage the collections and recovery function for the company's loan portfolio, with full ownership of recovery performance.
- Manage and monitor overdue/delinquent payday loan accounts across DPD and delinquency buckets, ensuring timely action at each stage.
- Design and implement effective collection and recovery strategies to maximise recovery and minimise portfolio delinquency.
- Set and monitor daily, weekly and monthly recovery targets for the collections team, and track performance against KPIs and assigned portfolios.
- Review MIS and collection reports regularly to identify high-risk accounts,



portfolio trends and gaps requiring immediate attention.
- Personally handle escalated, disputed or high-value recovery cases.
- Conduct regular one-on-ones and performance reviews with team members; provide structured coaching and feedback to improve individual and team output.
- Ensure the entire team operates within the company's Code of Conduct, RBI Fair Practices Code and applicable regulatory guidelines on debt recovery.

Candidate Requirements

- Minimum 3 years of relevant, hands-on experience in Payday Loans is mandatory.
- Demonstrated experience managing a team of Collection/Recovery Executives, with transparent ownership of team targets and performance.
- Strong negotiation, escalation-handling and customer-facing communication skills.
- Proficiency in MS Excel and CRM / Collection Management Systems.
- Immediate joiners or candidates with a short notice period will be preferred.

📌 Senior Recovery Manager (New Delhi)
🏢 Jay Finance Private
📍 New Delhi